Shipping Policy

Processing Times

All orders are processed within 1–3 business days. During peak periods, promotional events, or new product launches, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Shipping Within South Africa

We currently ship nationwide across South Africa.

• Standard Delivery: 5–8 business days after dispatch.
• Deliveries are made on business days (Monday to Friday, excluding public holidays).

While most orders arrive within the estimated timeframe, delivery times are not guaranteed and may vary depending on your location and courier operations.

Peak Order Periods

During periods of exceptionally high order volumes, such as major product launches, seasonal promotions, or holiday periods, deliveries may take up to 3 weeks.

Although extended delivery times are uncommon, we reserve the right to apply these estimates when demand exceeds normal shipping capacity. We appreciate your patience during these periods and will keep customers informed of any significant delays.

Pre-Orders

Products marked as Pre-Order will be dispatched on the estimated shipping date stated on the product page or communicated via email. If your order contains both pre-order and in-stock items, your order may be shipped together once the pre-order item becomes available unless otherwise stated.

Tracking Your Order

Once your order has been dispatched, you’ll receive an email containing your tracking information so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before completing your purchase. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please contact our support team with your order number. We will work with the courier to investigate the shipment and assist you as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team at tikitaka.rsa@gmail.com. We’re always happy to help.